Fix QuickBooks Error 15215 | Forum

Topic location: Forum home » General » General Chat
nathandalton Feb 11

So what does QuickBooks Error 15215 indicate?


While downloading a payroll update, the procedure is interrupted with an email that the update cannot progress due to Fix QuickBooks Error 15215. It indicates that the system neglected to verify the digital signature. In some cases, all updates except the maintenance release updates are installed. QuickBooks errors like error 15215, make it burdensome for users to execute routine tasks and therefore disrupt regular workflow activities.

Which are the possible known reasons for QuickBooks Error 15215 that occurs?

The error may possibly occur within the following circumstances:

Incomplete or improper installing of updates resulting in some modules being updated, even though the others are of this older version.

There is certainly a conflicting application running in the background. This application could be consuming a sizable bandwidth which makes it difficult for QuickBooks in order to connect to the server.

The download is pre-empted by anti-malware, anti-spyware or any other virus-protection software. This occurs because the anti-virus software assumes the download or update to be a threat and therefore does not permit its progress.

Issues with the configuration of Internet Explorer.

Some other cause for failure to verify the digital signature for the downloads thereby interrupting it

Issues related to internet connectivity that prevent downloads or updates from getting initiated.

Simple tips to resolve QB Error 15215? 

If the issue is due to a conflicting desktop application:

Close QuickBooks.

Right click from the startup icon of QuickBooks and select “Run as administrator”

Click on “Yes” for confirmation within the pop-up.

Check if the issue is resolved.


If the problem is caused as a result of blocking by anti-spyware:

Modify the anti-virus software to exempt the files exe and qbupdate.exe plus the domains:,, and

Once exempted, the anti-malware software will not interrupt QuickBooks updates or payroll downloads.


When it is because of other digital signature verification issues

Close any open QuickBooks

Locate the file QBW32.exe using Windows Search

Right-click the file and choose Properties

Navigate to the Digital Signature tab and choose Intuit, Inc.

Click details and then click View Certificate within the Digital Signature window.

Click Install in the Certificate window.

Keep clicking Next last but not least click Finish.

Restart the device and open QuickBooks again.


If the problem is because of Internet Explorer configuration

tls 1.0 1.1 1.2 Vrify

Close QuickBooks.

Open the IE browser

Click Tools > Internet Options > Advanced Settings.

Look for options Use TLS 1.0, Use TLS 1.1 and make use of TLS 1.2.

Check the box for Use TLS 1.0 and uncheck the boxes for Use TLS 1.1 and make use of TLS 1.2

Click OK, restart the computer.

Launch QuickBooks and verify the error resolution again.


What direction to go in the event that user is not able to solve Error 15215?

More often than not where in fact the user encounters the error is QuickBooks, the procedure above is enough to sort out issues. In extreme circumstances, in which you cannot debug and fix the error, an individual can call the QuickBooks customer care number and seek assistance. They may well be more than ready to help users on these problems. Reach out to QuickBooks Enterprise Support Number .